INCASA will process your order within 1-3 business days after receipt. If a product is out of stock, we will reach out to you by email with an alternative solution.

For standard shipments, you should receive your order within 5-10 business days. For expedited requests, please email us at and we will try our best to accommodate you.

We ship by USPS, FedEx & UPS and will provide a tracking number as soon as your package ships out.  

If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 7 days of receipt if it is in its original condition and packaging. Shipping fees are non-refundable. 

Prior to returning an item, please contact us by email at and we will send you instructions for the return. Refunds are issued to the initial form of payment within 1-2 weeks after receipt.

INCASA is not responsible for items damaged in transit to us or for shipping charges associated with the return shipment.