PLEASE NOTE: WE WILL BE CLOSE UNTIL FEB 14TH 2023. ALL ORDERS WILL BE SHIP UNTIL OUR RETURN.

Return Policy / Terms of Sale / Furniture Warranty

CUSTOMER SERVICES

We are happy to answer any question related to your order, our products, or information featured on our website. You can reach us Tuesday to Sunday from 12:00 pm to 6:00 pm via phone or anytime by email at incasa@incasadecor.com

RETURNS & EXCHANGES

We love our products and hope you do too!

If for any reason you are not happy with your online purchase, you may return regular priced merchandise postmarked within 14 calendar days of receipt for an online store credit or refund to your original form of payment. Prior to returning an item, please contact us by email at incasa@incasadecor.com and we will send you instructions for the return.

Please note that original shipping charges are non-refundable and will be deducted from your refund.  Return shipment costs are also the responsibility of the buyer. INCASA is not responsible for items damaged in transit to us.

To be eligible for store credit, exchange or return, items must qualify for return and be approved for return in advance. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached and with the original invoice. Refunds will be issued and exchanged items will be mailed only after the returned goods have been received and undergone a restocking fee.

PLEASE NOTE that all custom made or special orders, such as furniture, lighting, drapes, custom pillows and bedding, cannot be returned. Sales of floor sample and sales/discounted items and large-volume orders are final and we do not accept returns, exchanges or cancelations on such items. Jewelry & body care items may not be returned.

To return or exchange an item, just follow these simple steps:

  1. E-mail us at incasa@incasadecor.com  and request a return/exchange authorization so we know to expect your package. 
  2. Package the item in a way to ensure safe transportation.  Include a copy of your receipt and send to:  

INCASA – Returns 

3188 37th Street 

Astoria, NY 11103 

We recommend that you insure the package and send it via a trackable delivery method, as we are not responsible for items that are damaged or lost in return shipment.   

  1. We will inspect the returned item and if it is unused and in its original condition and packaging, we will issue a store credit or refund for the item's purchase price, less shipping costs.

All returns and exchanges will be processed expeditiously, Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. For exchanges, include a written description of the items needed.  At Incasa, we reserve the right to refuse returns or charge applicable restocking fees where extended return shipping times are a factor.

If your order arrives damaged or defective, please email us immediately at incasa@incasadecor.com so we can assist you.

INCORRECT, DEFECTIVE OR DAMAGED PURCHASE

If your order arrives damaged or defective, please email us immediately at incasa@incasadecor.com so we can assist you.

  • If you have received an item that has been damaged during shipment, please contact us immediately at incasa@incasadecor.com
  • Be sure to inspect all packages for damage before signing for the package.
  • If damage is visible, reject the shipment, be sure the driver notes the damage and contact us as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.
  • For damages concealed at the time of delivery, promptly take photos of the damaged item and the packaging it arrived in.
  • If the item(s) sent was(were) incorrect, or defective, please send us an email at incasa@incasadecor.com immediately. Please do not send back these items prior to contacting us.
  • Photos are often required and always suggested so that a claim may be made with the shipping company.

TERMS OF SALE

Payment

  • By placing an order on our web site you agree to our terms of sale.
  • All merchandise must be paid in full prior to delivery or tendered to a third party carrier for delivery. We accept major credit/debit cards.  All orders placed on our web site require full payment at the time of order.
  • Orders for custom upholstered items, fabric items, furniture, lighting, drapes, custom pillows and items with custom features or dimensions cannot be cancelled after 48 hours from time of purchase. These orders require a non-refundable deposit and cannot be returned or exchanged.

LEAD TIMES

  • Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated lead times.

TAXES

We’re headquartered in Astoria, New York and are required to collect sales taxes from our New York-based customers. In New York, sales tax rates vary by county. The prices displayed on our website exclude sales taxes. If you’re in New York, sales tax will be calculated and added to your order total when you check out.

PRIVACY

The information you provide us is strictly between us. Providing us information helps make things easier for you, as it allows us to keep digital records of your orders, or reach out to you with special offers and events related to our store. We will never disclose any of your information to outside parties, and we are conservative with email newsletters and notifications. Your transactions and information are stored in secure locations via Shopify and Mailchimp, and you may choose to opt out of email communications, or cancel your online account at any time. Please see the detailed Terms page for more information on encryption and data handling.

DISCOUNTS & PROMOTIONS

Only one discount code or offer can be used at a time. Discounts are applied to the cost of merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes. Exclusions may apply depending on the nature of the sale, promotion or location of promotion.

Our current online promotion code SUPPORT is good for 10% off your entire order. This discount excludes consignment merchandise due to consignment relationships, and also cannot be used for gift cards. Limit one use per customer. 

PRICE ADJUSTMENTS

We offer price adjustments for any items purchased within 2 days of a permanent sale or markdown start. Price adjustments are issued in the form of a store credit. This applies only to items permanently marked down. We may offer different incentives based on transaction location, online or in-store, and these adjustments are non-transferable.

ENVIRONMENTAL IMPACT

We are continuously pursuing ways to make our business operations environmentally friendly. We are a non-toxic environment free from chemicals and use all-natural plant-based cleaning products. We use BPA/BPS free receipt paper, and plant-based biodegradable, compostable garbage and recycling bags. All packaging and disposables are recyclable and/or made from recycled materials.

MANUFACTURER WARRANTY - YOUNGER FURNITURE

FRAME – Limited Lifetime Warranty
The frame, upholstered in the original fabric under normal use and conditions is warranted to the original purchaser against manufacturing defects for the lifetime of the frame.

SPRINGS – 10 Year Warranty
The springs used in our products are warranted against breakage due to defective material or workmanship for a period of 10 years.

YLUX CUSHIONS – Lifetime Warranty
Younger Furniture utilizes 2.5 density polyurethane foam in conjunction with layers of fiber in the upgraded YLUX cushion. YLUX cushions have a lifetime warranty against the loss of resiliency. Only the foam is covered by warranty.

FEATHER AND DOWN CUSHIONS – 5 Year Warranty
Younger Furniture’s feather and down cushion are made up of a foam core, wrapped in an envelope and filled with a blend of feathers, down, and polyester fiber. Feather and down cushions are warranted against the loss of resiliency for one year. The loss of resiliency should not be confused with a slight softening or flattening of the cushions or the occasional feather migration that will occur with normal use of the product. All feather and down cushions must be “fluffed” and “flipped” on a regular basis to maintain and refresh their shape.

MATTRESS – 5 Year Warranty
Sleeper mattresses are warranted against any defect in material or workmanship for a period of 5 years under normal use and conditions. This warranty is valid only if the mattress is used in the sleeper mechanism and not in or on any other unit.

ALL OTHER PARTS – 1 Year Warranty
All other parts not specifically listed as being warranted are covered under a one year limited warranty against defective material or workmanship. This warranty is limited to repair or replacement of the defective part.

WARRANTY LIMITATIONS

The warranty does not include:

Any defect in upholstery fabrics. There is no warranty of fabric against wearing, fading, or splitting.

Any condition resulting from incorrect or inadequate maintenance, cleaning or care.

Any condition resulting from other than ordinary residential wear or from any use for which the product was designed.

In the event that a defect is found, repair or replacement under this warranty is at the manufacturer’s option. Cost for labor and packaging and shipping from the factory, if it is necessary, are not covered by this warranty.

WARRANTY SERVICES

To Obtain Warranty Service: If you suspect a manufacturer's defect, you must send photos, along with a written description of the defect, to the attention of the retail dealer where the furniture was purchased. Please include a copy of your dated invoice, keeping the original invoice for your records. No returned items will be accepted without written approval from Younger Furniture. Returns not authorized by Younger Furniture may be refused.