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If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 7 days of receipt if it is in its original condition and packaging.

Shipping and delivery fees are non-refundable. 
Furniture and lighting may not be returned, nor exchanged. 

Prior to returning an item, please contact us by email at and we will send you instructions for the return. Refunds are issued to the initial form of payment within 1-2 weeks after receipt.

INCASA is not responsible for items damaged in transit to us or for shipping charges associated with the return shipment.